SmartP Privacy Policy
Welcome to SmartP! Your trust is very important to SmartP developed and operated by we. We deeply understand the significance of personal information to you, and we will take appropriate security measures in accordance with legal and regulatory requirements to protect your personal information to the best of our ability.
Before you use our products and/or services, please make sure to read and understand the "SmartP Privacy Policy" ("this Privacy Policy") carefully, especially the terms highlighted in bold. Ensure that you fully understand and agree with them before you start using our services. Through this Privacy Policy, we aim to explain how we collect, use, store, share, and transfer your information when you use our products and/or services, as well as how we provide you with access, update, deletion, and protection of these information. If you have any questions during your reading, you can contact us through the contact information provided in this Privacy Policy.
By agreeing to the Privacy Policy, you acknowledge that you understand the basic functions provided by the application and the necessary personal information required for its operation, and you consent to the collection and use of such information. However, this does not imply that you separately agree to enable additional features or process non-essential personal information. For enabling additional features, processing non-essential personal information, and handling sensitive personal information, we will seek your consent separately based on your actual usage.
This Privacy Policy will help you understand the following:
1. Definitions
2. How We Collect and Use Your Personal Information
3. Use of Cookies and Similar Technologies
4. How We Share, Transfer, and Publicly Disclose Your Personal Information
5. How We Protect and Store Your Personal Information
6. Your Personal Information Rights
7. Protection of Minors' Personal Information
8. Notifications and Revisions
If you have any questions during your reading, you can contact us through the contact information provided in this Privacy Policy.
1. Definitions
1.1 Personal Information: Various types of information recorded electronically or otherwise that can identify or be used to identify a natural person, excluding information that has been anonymized.
1.2 Sensitive Personal Information: Personal information that, if disclosed or illegally used, is likely to infringe upon the dignity of a natural person or endanger their personal or property safety. This includes biometric data, religious beliefs, specific identities, medical health data, financial accounts, location tracking information, and personal information of minors under the age of fourteen.
1.3 De-identification: The process by which personal information is processed so that it cannot be used to identify a specific natural person without the use of additional information.
1.4 Anonymization: The process by which personal information is processed so that it cannot identify a specific natural person and cannot be restored.
2. How We Collect and Use Your Personal Information
2.1 When you use our products/services, we need/may need to collect and use your personal information, including the following two types:
1) To provide you with the basic functions of our products and/or services, you must authorize us to collect and use the necessary information. If you refuse to provide such information, you will be unable to use our products and/or services normally.
2) To provide you with additional functions of our products and/or services, you can choose to separately agree or disagree to our collection and use of information. If you refuse to provide such information, you will be unable to use the related additional functions or achieve the intended effect, but this will not affect your use of our basic functions.
2.2 We hereby specifically remind you: We are committed to developing diverse products and services to meet your needs. Due to the wide variety of products and services we offer and the different scopes of products/services chosen by different users, the types and scope of personal information collected and used for basic/additional functions may vary. Please refer to the specific product/service functions. We will collect and use your personal information solely for the following purposes:
2.2.1 Circumstances under which you must authorize us to collect and use your personal information:Our products and/or services include some core functions, which are essential for online shopping and ensuring transaction security. We may need to collect, store, and use the following information related to you to achieve these functions. If you do not provide relevant information, you will be unable to enjoy the products and/or services we offer. These functions include:
1) Functions Necessary for Online Shopping:
User Registration:
You first need to register an account to become a user of our platform. When you register, you need to provide us with at least your nickname, avatar, and mobile phone number. Your account name will default to your nickname, which you can modify and supplement with your gender, avatar, and related information. These details are part of your account information. Supplementing your account information will help us provide you with a better shopping experience, but not providing this supplemental information will not affect your basic functionality.
Product Information Display and Search:
To help you quickly find the products you need, we may collect information about the devices you use to access our products and/or services (including device model, operating system version, device settings, and device environment). We will also use your personal information to continuously improve and optimize the above functions. You can also search precisely for the products or services you need. We will retain your historical search content to avoid repeated input. Please note, your search keywords cannot individually identify you, and we have the right to use the information that does not pertain to your personal data for any purpose; if your search keyword information is combined with other information that can identify you, we will treat and protect this information as your personal information along with your search history according to this Privacy Policy. To provide and improve our services, we may obtain additional information about you, including information you provide when contacting customer service, responses you submit in surveys, and information you provide when interacting with our affiliates or partners. We may associate information collected from your various devices to ensure consistent service across them. You can also browse and find products and services by category on the product display page, and we offer options in search results to sort by price, sales volume, etc., which are not targeted to personal characteristics. You acknowledge and agree that we will send you commercial notifications that may be of interest to you. If you do not wish to receive commercial notifications from us, you can contact customer service to request cancellation.
Adding to Cart and Sharing:
While browsing SmartP, you have the option to add products to your shopping cart and share product/service information with third parties using the provided features. During the use of these functions, we collect service log information, including your cart addition records and sharing history, to implement the above functions and for other purposes explicitly communicated to you. You can view or manage your cart additions in the shopping cart.
Placing an Order:
When you are ready to proceed with the checkout of the items in your shopping cart, we will generate an order for the purchased item(s). You need to provide at least your recipient's name, shipping address, and phone number in the order. Additionally, the order will include the order number, information about the products or services purchased, the amount to be paid, and the payment method. For certain special types of products and services, you may need to provide other necessary information, as indicated on the page. All of the above information constitutes your "order information." We will use your order information to verify your identity, confirm transactions, process payments, complete deliveries, assist with order inquiries, and provide customer service and after-sales support. Furthermore, we will use your order information to detect any abnormal transactions to protect your transaction security.
If you are ordering products and/or services for others through this platform, you will need to provide the recipient's personal information mentioned above and ensure that you have obtained the recipient's consent.
Payment:
After placing your order, you can choose the payment service provided by our partnered third-party payment institutions. The payment function itself does not collect your personal information, but we need to share your order number and transaction amount information with these payment institutions to confirm your payment instructions and complete the payment.
Product and/or Service Delivery:
Once you have placed an order and completed payment online, our affiliated companies or third-party logistics companies will deliver your order to you. You acknowledge and agree that our affiliated companies or cooperating third-party logistics companies will use your order information during the delivery process. They will synchronize relevant delivery information to the corresponding logistics delivery entities chosen by the goods and/or service providers to ensure the safe delivery of the products you have ordered.
Customer Service and After-Sales Support:
Our customer service and after-sales support functions will use your account information and order information to ensure the security of your account. Our online customer service will use your account information to verify your identity. When you need customer service and after-sales support related to your order information, we will access your order information. You may provide additional information to our customer service representatives during communication, such as when requesting changes to delivery addresses, contacts, or contact numbers.
Information Public Posting Function:
You can use the comment and other information posting functions provided by us to publish evaluations and other content. Please note that the information you publicly post may involve your or others' personal information, or even sensitive personal information, such as when you choose to upload images containing personal information when making comments. Please exercise greater caution when deciding whether to share or even publicly disclose relevant information while using our services. If the information you publicly post involves the personal information of others, you must obtain their consent before posting.
2) Functions Necessary to Ensure Transaction Security:
To enhance the security of our system when you use our products and/or services, and to more accurately prevent phishing website fraud and protect account security, we may judge the risk of your account by understanding your browsing information, order information, device information, etc. We may also record some URLs that we deem risky. Additionally, we collect device information to analyze system issues, statistically analyze traffic, identify potential risks, and investigate abnormalities when you choose to send us abnormal information.
2.2.2 Circumstances Under Which You Can Voluntarily Provide Personal Information:
To make your shopping experience more convenient and enjoyable, and to enhance your online shopping experience with us, we may collect and use your personal information for the following extended functions. If you do not provide this personal information, you can still shop online, but you may not be able to use these extended functions or may need to repeatedly fill in some information when purchasing certain items. These extended functions include:
Camera-based Extension Functions: You can use this extension function to take videos and photos.
Image Upload-based Extension Functions: You can upload your photos to us to achieve sharing and evaluation functions. We will use the images or videos you upload to identify shared and evaluated content.
These extended functions may require you to grant us permissions to access your device's camera, photo library, microphone, and read and write to external storage to collect and use the information involved in these functions. You can choose whether to authorize us to collect and use this personal information during use. Please note that granting these permissions means you authorize us to collect and use this personal information to achieve the above functions. Disabling these permissions means you cancel these authorizations, and we will no longer collect and use your personal information or provide the corresponding functions associated with these authorizations. Your decision to revoke permissions will not affect the processing of personal information based on your previous authorizations.
2.3 You fully understand that in the following circumstances, we collect and use personal information without obtaining your authorization:
1) Related to national security and national defense;
2) Related to public safety, public health, and significant public interests;
3) Related to criminal investigation, prosecution, trial, and execution of judgments;
4) Necessary for safeguarding the vital interests of the personal information subject or other individuals' lives, property, etc., but it is difficult to obtain the consent of the individual;
5) The collected personal information is voluntarily disclosed to the public by the personal information subject or the guardian;
6) Collected from legally publicly disclosed information, such as lawful news reports, government information disclosure, and other channels;
7) Necessary for signing a contract at your request;
8) Necessary for ensuring the security and stable operation of the provided products and/or services, such as discovering and handling malfunctions of products and/or services;
9) Necessary for lawful news reporting;
10) Necessary for academic research institutions to conduct statistics or academic research based on public interests, and when providing academic research or describing the results to the public, the personal information contained in the results is de-identified;
11) Other circumstances as stipulated by laws and regulations.
2.4 Instances where we obtain your personal information from third parties: We may obtain your authorized shared account information (such as avatar and nickname) from third parties, and after you agree to this privacy policy, we will bind your third-party account to your account with us, allowing you to directly log in and use our products and/or services through the third-party account. We will confirm the legality of the personal information source and use your personal information in compliance with relevant laws and regulations based on agreements with third parties.
2.5 Rules for the Use of Your Personal Information
2.5.1 We will use the collected personal information in accordance with the provisions of this privacy policy and to achieve the functions of our products and/or services. Please note that all personal information you provide when using our products and/or services, unless you delete or refuse us to collect through system settings, will continue to authorize us to use during your use of our products and/or services.
2.5.2 When we use your personal information for other purposes not specified in this privacy policy, or when information collected for specific purposes is used for other purposes, we will actively seek your consent in advance through explicit authorization forms.
3. Use of Cookies and Similar Technologies
3.1 To ensure the normal operation of the website and to provide you with a more convenient browsing experience, we will store cookies, FlashCookies, or local storage (collectively referred to as "Cookies") on your computer or mobile device, which usually contain identifiers, site names, and some numbers and characters provided by browsers (or associated applications). With the help of cookies, websites can store data such as items in your shopping cart.
3.2 If your browser or browser add-on services allow, you can modify the degree of acceptance of cookies or refuse our cookies. For more details, please refer to AboutCookies.org.
3.3 To ensure stable operation or achieve related functions, we may integrate software development kits (SDKs) provided by third parties to achieve the above purposes. We will fulfill our obligations diligently, conduct strict security checks on application programming interfaces (APIs) and software development kits (SDKs) that authorize partners to obtain relevant information, and authorize partners to agree to strict data protection measures, requiring them to handle personal information in accordance with this policy and any other relevant confidentiality and security measures. The third-party SDKs we integrate primarily serve your needs and those of other users. Therefore, when meeting new service requirements and business function changes, we may adjust the third-party SDKs we integrate. We will promptly inform you of the latest situation regarding the integration of third-party SDKs. Currently, the third-party SDKs we integrate are listed as follows:
SDK Name
Company Name
Purpose
Types of Information Collected Collection Method
WeChat OPEN SDK
Shenzhen Tencent Computer Systems Company Limited
WeChat login, WeChat payment, content sharing, etc.
WeChat avatar, nickname information, order number, transaction amount information, payment acceptance terminal information, unique device identification code (such as MAC address, IMEI), unique device identifier (such as Android ID/OAID, IDFA), device model, terminal system type, software installation and version information, software language setting information, IP address, Wi-Fi information, access network mode, type and status, network quality data, device accelerator, region, network log and network usage habits, and operation log.
SDK native collection, no data sharing involved.
4. How We Share, Transfer, and Publicly Disclose Your Personal Information
4.1 To complete order transactions and deliveries, we need to share some of your data with third-party payment institutions, delivery companies, and other partners. We require them to strictly comply with our measures and requirements for privacy protection to ensure privacy security.
4.2 To ensure the stable operation and implementation of functions of the mall, our application may embed authorized third-party SDKs or similar applications. The list of third-party SDKs can be found in Article 3.3 of this agreement and subsequent updated information. We will conduct strict security program interface (API) checks on software tool development kits (SDKs) that authorize partners to obtain relevant information and agree on strict data protection measures with authorized partners.
4.3 If we need to transfer personal information due to mergers, divisions, dissolution, or bankruptcy, we will inform you of the name or name and contact information of the recipient. The recipient will continue to fulfill this policy and other legal obligations. If the recipient changes the original processing purposes or methods, we will obtain your consent again.
4.4 We will only publicly disclose your personal information under the following circumstances and on the premise of adopting security measures that comply with industry standards:
1) Disclose the personal information you specify in the disclosure method agreed by you when you explicitly request it.
2) In cases where it is required by laws, regulations, mandatory administrative enforcement, or judicial requests to provide your personal information, we may disclose your personal information in accordance with the required types of personal information and disclosure methods. In compliance with laws and regulations, when we receive requests for the disclosure of information, we will require the corresponding legal documents, such as subpoenas or investigation letters. We believe that information requested by us should be kept as transparent as possible within the limits permitted by law. We carefully review all requests to ensure that they have a legal basis and are limited to data that law enforcement agencies have the legitimate right to obtain for specific investigative purposes.
5. How We Protect and Store Your Personal Information
5.1 We will adopt security protection measures in accordance with industry standards, including establishing reasonable institutional norms and security technologies to prevent unauthorized access, use, or modification of your personal information, and to avoid data damage or loss.
5.2 Our network services use transmission security protocols and encryption technologies to provide browsing services through HTTPS, ensuring the security of user data during transmission.
5.3 We use encryption technology to encrypt and isolate users' personal information. When using personal information, such as personal information display or personal information correlation calculation, we employ various data desensitization technologies, including content replacement, to enhance the security of personal information during use.
5.4 We employ strict data access control and multi-factor authentication technologies to protect personal information and prevent it from being used improperly.
5.5 We conduct personal information security audits through code security automatic checks and data access log analysis technologies.
5.6 The internet is not an absolutely secure environment, and communication methods such as email and instant messaging social software cannot guarantee complete encryption when communicating with other users. We recommend using complex passwords when using such tools and paying attention to protecting your personal information security.
5.7 The internet environment is not 100% secure, and we will do our best to ensure or guarantee the security of any information you send to us. If due to our reasons, physical, technical, or managerial protective facilities are damaged, and information is accessed, disclosed, tampered with, or destroyed without authorization, resulting in damage to your legitimate rights and interests, we will bear corresponding legal responsibilities.
5.8 Security Incident Response
5.8.1 In the unfortunate event of a personal information security incident, we will promptly inform you in accordance with legal requirements: the basic situation of the security incident and possible impacts, measures we have taken or will take to address the incident, suggestions for you to prevent and mitigate risks, and remedial measures for you. We will also timely inform you of the incident-related information through emails, letters, phone calls, push notifications, etc. When it is difficult to inform each individual affected by the incident, we will publish announcements through reasonable and effective means. Additionally, we will proactively report the handling of personal information security incidents to regulatory authorities as required.
5.9 Retention of Your Personal Information
5.9.1 We will only retain your personal information for the period necessary to achieve the purposes stated in this policy, unless there is a legal requirement for retention, such as the requirement in the Electronic Commerce Law of the People's Republic of China for a minimum retention period of three years for goods and service information and transaction information from the date of completion of the transaction. The retention period for personal information is mainly determined based on the following criteria:
1) Completion of transaction purposes related to you, maintenance of corresponding transaction and business records to respond to your possible inquiries or complaints;
2) Ensuring the security and quality of services we provide to you;
3) Whether you consent to a longer retention period;
4) Existence of other special agreements or legal requirements regarding retention periods.
5.9.2 After the retention period expires, we will delete or anonymize your personal information in accordance with applicable laws.
5.9.3 Your personal information will be stored within the territory of the People's Republic of China. If it is necessary to transfer your personal information overseas to complete transactions, unless otherwise required by law, we will separately obtain your authorized consent and require the recipient to handle these personal information according to our instructions, this privacy policy, and any other relevant confidentiality and security measures.
6. Your Personal Information Rights
6.1 We attach great importance to your concerns about personal information and make every effort to protect your rights to access, correct, delete, and withdraw consent regarding your personal information, enabling you to fully safeguard your privacy and security. Your rights include: except as required by laws and regulations, you have the right to access and correct your personal information at any time, including your account information, shipping information, order information, and comment information.
6.2 For other personal information generated during your use of our products and/or services that requires access or correction, please feel free to contact us. We will respond to your requests in accordance with the methods and time limits specified in this privacy policy.
6.3 In addition to the information listed above, there is some personal information that we are unable to provide access to or correct for you. This information is mainly collected to enhance your user experience and ensure transaction security, such as your device information and personal information generated when using extended features. We will use the above information within the scope of your authorization, and you cannot access or correct it. However, you can contact us for deletion or anonymization.
6.4 Information that you can directly clear or delete on our product and/or service pages includes order information and shipping address information. In the following situations, you may request the deletion of personal information from us:
1) If our handling of personal information violates laws and regulations;
2) If we collect or use your personal information without your consent;
3) If our handling of personal information violates our agreement with you;
4) If we terminate our services and operations.
If we decide to respond to your deletion request, we will also notify entities from which we obtained your personal information, requesting them to delete it promptly, unless otherwise required by law, regulations, or unless these entities have obtained your separate authorization. If we respond to your deletion request, we cannot guarantee immediate deletion from backup systems, but will delete this information when the backup systems are updated.
6.5 You can change the scope of your authorization for us to continue collecting personal information or withdraw your authorization by deleting information, disabling device functions, privacy settings, etc. You can also withdraw all authorization for us to continue collecting your personal information by canceling your account. Please understand that each business function requires some basic personal information to be completed. When you withdraw your consent or authorization, we cannot continue to provide services corresponding to the withdrawn consent or authorization, nor will we process your corresponding personal information. However, your decision to withdraw consent or authorization will not affect the processing of personal information conducted based on your previous authorization.
6.6 If you are unable to access, correct, or delete your personal information through the above methods, or you need to access, correct, or delete other personal information generated when using our products and/or services, or you believe that we have violated any laws, regulations, or agreements regarding the collection or use of your personal information, you can contact us through other means specified in this privacy policy. For security purposes, we may require you to provide a written request or provide proof of your identity. We will respond to your request within 15 working days after receiving your feedback and verifying your identity. We generally do not charge for reasonable requests, but for repeated requests beyond a reasonable limit, we may charge a certain cost. We may also reject requests that are unreasonably repetitive, require excessive technical means (such as developing new systems or fundamentally changing existing practices), pose risks to the legitimate rights and interests of others, or are highly impractical (such as involving information stored on backup tapes).
6.7 In the following circumstances, we will be unable to respond to your requests as required by laws and regulations:
1) Matters related to national security and national defense security;
2) Matters related to public safety, public health, and significant public interests;
3) Matters related to criminal investigation, prosecution, and trial;
4) There is sufficient evidence to indicate that you have subjective malice or abuse your rights;
5) Responding to your request would cause serious harm to your or other individuals' or organizations' legitimate rights and interests.
7. Protection of Minors' Personal Information
7.1 In e-commerce activities, we assume that you have the corresponding civil capacity. If you are under 18 years old, we require you to have your parents or other guardians carefully read this policy and use our services or provide information to us with their consent. If you are a parent or other guardian of a child, please pay attention to whether the child is using our services with your authorized consent.
7.2 We attach great importance to the protection of personal information of minors. In accordance with relevant national laws and regulations, we protect the personal information of minors. We will not actively collect personal information directly from minors. In cases where personal information of minors is collected with the consent of guardians, we will only use, share, transfer, or disclose this information when permitted by law, with the consent of the guardians, or when necessary to protect the interests of minors. By voluntarily providing us with personal information about your child while using our products or services, such as sharing photos, videos, or other information about your child in the comments, community, or other information sharing functions we provide, you indicate that you have agreed to our collection and use of your child's personal information in accordance with this policy.
7.3 Please note that in most cases, we cannot identify or judge whether the personal information collected and processed belongs to children. We will collect and process users' personal information in accordance with this policy. If there is evidence that minors have registered and used our products and/or services without the consent of their guardians, we will consult with the relevant guardians and try to delete the relevant personal information as soon as possible.
7.4 For personal information of children under the age of 14 that may be involved, we take the following measures to ensure protection:
1) In addition to complying with the provisions of this privacy policy regarding users' personal information, we adhere to the principles of legitimacy, necessity, informed consent, clear purpose, security assurance, and lawful use, strictly follow the requirements of laws and regulations such as the "Regulations on the Protection of Children's Personal Information on the Internet" for storage, use, and disclosure, and will not exceed the necessary period for achieving the purpose of collection and use. After the expiration, we will delete or anonymize the personal information of children.
2) If it is necessary to collect personal information of children for specific services, we will obtain your authorization and inform you of the purpose and use of the collection in advance. If you do not provide the aforementioned information, you will not be able to enjoy the relevant services we provide. In addition, when you voluntarily provide personal information of children while using functions such as sharing reviews, evaluations, and questions about products, please be aware and choose carefully. As a guardian, you should fulfill your guardianship responsibilities correctly and protect the security of children's personal information. If the child needs to register or use our products and/or services, you should guide and supervise them correctly.
3) Children or their guardians have the right to access and correct the personal information of children at any time, and can also request correction and deletion from us. If you have any opinions, suggestions, complaints, or reports regarding the personal information of children, please contact us.
8. Notifications and Revisions
8.1 In order to provide you with better services and to keep up with the development of our business, this privacy policy will also be updated accordingly. However, without your explicit consent, we will not reduce the rights you are entitled to under this privacy policy. We will notify you of the updates by releasing updated versions on our APP and reminding you of the relevant content updates before they take effect through app announcements or other appropriate means. Please visit us regularly to stay informed about the latest privacy policy.
8.2 For significant changes, we will also provide more prominent notifications (such as through SMS or special prompts on browsing pages, etc., to explain the specific changes to the privacy policy). Significant changes referred to in this privacy policy include but are not limited to:
8.2.1 Significant changes in our service model, such as the purpose of processing personal information, types of personal information processed, and methods of using personal information;
8.2.2 Significant changes in ownership structure, organizational structure, etc., such as changes in ownership resulting from business adjustments, bankruptcy, mergers, etc.;
8.2.3 Major changes in the main objects of personal information sharing, transfer, or public disclosure;
8.2.4 Significant changes in your rights and ways of exercising them in the processing of personal information;
8.2.5 Changes in the department responsible for personal information security, contact methods, and complaint channels;
8.2.6 When the personal information security impact assessment report indicates high risks.
Nine, how to contact us
9.1 If you have any questions, comments or complaints regarding this Privacy Policy or your personal information, you can contact us through the following ways, and we will respond to your request within 15 working days after receiving it：
9.1.1 Contact us through online customer service;
9.1.2 Contact our dedicated Personal information protection department through the customer service phone number: 13875928016 (please indicate that it is related to personal information and explain the specific facts). Please note that we may not respond to questions that are not related to this Policy or your rights to personal information.
[Version Update Date]:March 28, 2024
[Version Effective Date]: March 28, 2024